Robert of “From Top to Bottom” asks four important questions about the AOL Journals exodus. I wanted to answer the questions, so I’m posting this and posting a link to this entry in my AOL journal.
First and foremost, I’m not directing this to anyone specifically: I’m addressing the situation and the attitudes I’ve been reading. Don’t take my responses personally because they’re not meant to be taken that way.
Here we go…
1. Was the term “J-land” coined by someone that may wish to exercise proprietorship of the term? Have they moved to different “Land”? Should we, the steadfast, consider a new term for our Home?
I honestly have no idea where “J-land” came from. It was in use long before my first use of it, and I imagine that it became popular because it was easier to type that than “The AOL Journals Community” every time. I think the term is pretty much universally associated with AOL, so I doubt if anyone who is now blogging elsewhere has any intention of trying to take that name with them.
2. Are those whose influence is large and known to them who have fed the frenzy of relocation putting the best interests of themselves above those of newer members of this community? Are the qualified relocations, “I’ll be back if..be back when..be back maybe” while deserting the community credible in the lens of Integrity?
First, let’s define what community is. The easy definition seems to have everything to do with geography (or the online equivalent of domain name). But once you specify the boundaries, it’s still not a community until you factor in the people. They’re the ones who make a community a real community.
But there’s something very presumptuous in that question: it seems to assume that those who left are only out to hurt others, their “neighbors” in the community itself. In other words, if you’re stay, you’re “with us,” and if you go, you’re “against us.” There seems to be no third option.
The reality of life is that there is almost always that third option. For some people, the banner ads by themselves were enough to leave AOL. But I suspect that for most people, the banner ads were just the last straw in a long series of straws. This “offense,” no matter how serious others perceive it to be, was too much for them.
This begs another question: let’s assume that you reach a point of complete and total frustration with a company. How long must you force yourself to stay on as a paying customer, while completely dissatisfied with what you’re getting for your money, so that you won’t be called a “traitor” or a “deserter” to the other customers? How long do you have to just “deal with it” when you’ve already reached the point at which you’ve had enough?
Are those of us who have relocated putting ourselves ahead of others? I suppose that we are. But as someone who just produced the Vivi Awards, and put in an extraordinary number of hours behind the scenes doing so, don’t dare suggest that I never put the community first. The banner ads weren’t the first thing to make me consider leaving. Every time in the past when some issue came up that had me ready to tell AOL what it could go and do with itself, I decided that I’d stay on, partly because of the “community.” But I’m an adult. Do I ever get to make my own decision here? Or am I a slave to the “community” for life?
It sounds as if those who are criticizing writers who have relocated expect everyone who starts an AOL blog to be a lifelong member. That’s just not realistic.
Other journal writers have left over the years — for a variety of reasons — without being ostracized. So tell me: how long must one do business with a company that they feel isn’t appreciating them as a customer just so that they won’t be a villian to other customers? I’d like to understand where this is coming from.
Beyond that, I have to wonder why some of those who have decided to stay are so quick to try to control the thoughts of those who are on the fence about leaving. We all know that in the grand scheme of things, banner ads are merely a small annoyance. I know of no one who is trying to elevate banner ads to the level of importance of war, famine, poverty, etc. But we’re being told to “grow up” and “stop whining” about things that “aren’t important.” Who must one think that he or she is to dictate to others which battles they should and shouldn’t fight? Isn’t that up to the individual?
As for those of us who have previously stated that we’d put our journals on hiatus or go private until the ads go away, whether it is “credible in the lens of integrity” is entirely in the eye of the beholder. The fact that the question is even being asked tells me what the answer is to some people. You have to make up your own mind.
But I don’t mind telling you that I wonder how credible it is in the same lens of integrity to reduce someone’s attempt to take a stand and send a message to AOL as nothing more than a desertion of online friends. If you believe that, you are making quite an assumption, aren’t you? It’s entirely possible that a few of the people who are being labeled as “deserters” decided among themselves that the way to send AOL a message that it should treat its customers with more respect is to go private or relocate. Even if it means they have to remove themselves — even temporarily — they may feel that if enough people do it, AOL will reconsider its policies and that the community will benefit, even if they won’t be there to benefit.
To be fair, one should also wonder whether some who are leaving have more important reasons, but are using the banner ads as a convenient excuse to leave now. I’ll admit that I’d been considering leaving for a while…long before the ads appeared. For years, I paid $23.90 per month for AOL’s service. Earlier this year, I switched from dial-up to broadband. That lowered my AOL fee to $9.90, but then I was paying Comcast $29.95 per month for their connection. That’s an introductory offer. Soon, it will go up to about $40 or so. I can offset the ten dollar increase by cutting my AOL membership. That’s something I couldn’t do before, because when I was on dial-up, I had to have AOL to get online. Now, I can do email, blog, surf and chat without even starting the AOL program itself. Why, other than the community, should I pay for AOL when I can do virtually everything AOL gives me for free without it?
That doesn’t mean that I think the AOL community isn’t worth ten dollars a month; it does mean that I have been feeling more and more strongly that the level of service I receive as a paying customer isn’t worth ten dollars a month. With the addition of AIM journals in May, one can do that much more on AOL without paying AOL a dime. If you’re ready to make that kind of change, what’s wrong with exploring all of your options and choosing the one that you like best? The new things AOL is promising as upcoming features being worked on are features other services have had for some time.
So how long should I have to pay that monthly fee, waiting to get on AOL what I can already get elsewhere, just so that you’ll think better of me? (And follow that answer up with an answer to this: Why would anyone expect me to pay money for a service I’m not happy with just because it’ll make them feel better about me? Wouldn’t that be a case of me buying my reputation from one person by shelling out money to a third party? The person with the opinion doesn’t even get a share of the profits; does that really make sense to anybody?)
Joe has stated that there is no sign that the ads are going away, so I do think it’s time for those who have said they wouldn’t post until the ads come down to consider redefining their position: either they want to blog or not, either they want to stay with AOL or not, either they will continue posting or not. If there’s no sign that the ads will come down after a couple of more weeks at most, perhaps it’s time to either fish or cut bait.
(I’m skipping the third question for a moment.)
4. Is the thought of a positive move forward, while remembering the recent past and learning from it, attractive to you?
I hope, by now, that you’d already know my answer to this question, but in case it isn’t blatantly obvious, here it is: absolutely. I can’t speak for others, obviously, but I have no ill will against “J-land” or any of its members. I don’t want “J-land” to fold up or disappear. I hope that those who decide to remain will continue to build it. I don’t think the departure of several journal writers, even if some of them had respectable audiences, will in any way spell the end of J-land. And even if you stay with AOL yet continue to read the relocated journals on other services, what’s that hurting?
There’s that old saying about not putting all of your eggs in one basket. It sounds as if a few people have stubbornly put all of their eggs into AOL J-land. What did you think would happen when a major calamity occurred there? If you’ve been refusing all this time to step outside of AOL’s journals just to have a look around, then you have been setting yourself up for this kind of disappointment all along: if it wasn’t banner ads, it was going to be something.
Here is the rough question:
3. Have the mentions of “Blacklisting” and other repriasals, or the angry emails caused you concern?
The “Blacklisting” — on both sides — causes me a lot of concern. There are lots of journals that I love here at AOL. The fact that some of them have no intention of leaving AOL doesn’t bother me at all. I’ll continue to read their journals…but you see, I continue to read not because of where those journals are hosted but because of who is writing them.
I hope those who are so quick to proclaim that they won’t be visiting those who are leaving AOL are also “Blacklisting.”
For those people, here are some questions I’d really like for them to consider:
Let’s say that you and some of your friends are all in the same “network” in your cell phone carrier. A few of your friends decide to switch carriers, either for the same reason or for unique reasons. You don’t think their customer service complaints about the carrier are necessarily justified, but they sign their contracts with other companies.
How do you proceed? Do you stop speaking to them just because they’re with different carriers? If so, if you honestly would sever contact with them, you might want to rethink your stand about them being the petty ones and, while you’re at it, you might want to consider redefining what you think friendship is really all about. I don’t think you have a clear concept of what it is.
That would be like saying that you like some of the things on the menu at McDonald’s, so you’re only going to eat at McDonald’s. I like some of the food at McDonald’s, but sometimes, I like a Whopper. Or even a Chick-Fil-A. There’s nothing wrong with McDonald’s, but I don’t delude myself into thinking that it’s the only choice for tasty food.
Suppose someone was having budget problems…and that this someone was a “prominent” member of the community. If that person felt that the need to cut expenses, would you just brand her as a deserter, or would you try to sympathize with her financial situation (not that it’d be your business) and understand that she had made decision that is best for her?
There seems to be a widespread assumption that anyone who is leaving AOL, even temporarily, has reached this decision easily. Where did that come from?
There has been a great deal of soul searching in the community of late. Many people have decided that what’s best for them is to stay, and they have a variety of reasons that led them to this conclusion. Others have decided, with just as many reasons, that it’s time to go. Who is anyone else to criticize them for having made the best decision they felt they could…unless, of course the critic is willing to pay their membership for them? How many people are offering to pay other people’s bills?
In the blogosphere, I never limited myself to only AOL journals. I regularly visit spots on Blogger, LiveJournal, and Xanga, just to name a few. That didn’t start when the banner ads appeared. At the blogroll on the sidebar of my Blogger journal, (which is still a work in progress), you’ll find AOL journals in the list. Why? Because I like the journals I’ve listed and I intend to go on visiting them. Where the journals are shouldn’t make a difference, because in that “grand scheme of things,” they’re still just a click away, regardless of the company that is hosting them.
If you want to limit yourself, that’s your business. But really: why would you? Why would you want to close your mind to other writers? How do you know you couldn’t make one very close friend outside of AOL? And would it be so terrible — would it be the end of the world — if you did?
There are those who have insisted that anyone who leaves AOL, or even goes on a temporary silent protest, is over-reacting like a grade-schooler, throwing a temper tantrum, showing off their mammoth egos, and not thinking reasonably.
On the other side, there are a few people who are taking great pains to say, in as many blogs as they can find, that they won’t visit anyone who moves outside of AOL. That sounds pretty childish and egotistical to me, especially when you say that you wish the “drama” would end, yet talk about it everywhere you can to keep stirring it up. That’s “grade school” in my book.
Either you like the journals you’ve been reading within the AOL community…or you don’t. If you can so easily wash your hands of them if they move outside of AOL, I wonder why you’ve been wasting your time trying to get to know these people to start with.
Do those who self-righteously vow never to visit a journal of anyone who leaves appear very credible in the lens of integrity, particularly when the same people have condemned those who would dare harass them because they haven’t left? To put it another way, isn’t it a double standard to demand that those who haven’t left respect the decision of those who are staying, while at the same time not returning the favor?
I think we all know the answer to that.
Don’t assume that everyone who has relocated, is currently in the process of relocating, or is on the fence and considering it, will automatically harass you if you don’t do what they do. Don’t assume that they’re only out to “destroy” the community. Neither assumption is valid.
If you’re going to declare that you will stop visiting any journal that isn’t on AOL, perhaps you might take a moment to consider who is abandoning who!
Yeah, blacklisting concerns me. I’m going to visit the journals I like, whether they’re on AOL or Blogger or anywhere else. I expect those who have enjoyed my writing to continue to visit. I can’t force them, and I wouldn’t if I could. I want readers who want to read what I have to say, not readers who feel some unreasonable duty to do so. I suspect that this is exactly what all of us who blog want, right?
For the record, I’m not encouraging anyone to leave AOL. I’m also not encouraging anyone to boycott the businesses whose ads appear on the journals. (If you pressure a sponsor into pulling their ads, AOL will only put a different sponsor in its place. It’s not a sponsor problem.)
It’s not my place to tell you what you should or shouldn’t do with regard to specific business relationships. The only thing I have urged people to do is to consider what they’re getting: if you’re happy — and many people are — then you’d probably be crazy to leave. If you’re not, then shop around. But decide what you want to do and then do it because it is what you want to do. You won’t catch any wrath from me if you stay or if you leave if the decision you have made is what you think is the best one for you; I expect the same courtesy in return.
Surely that’s not too much to ask.
If it’s wrong to blacklist and harass — and it certainly is — then don’t do it. Period. Don’t do it to those who are staying with AOL, and don’t do it those who are going elsewhere. Respect each other and trust that each individual will have made the best choice for himself or herself and make every attempt to be supportive of those decisions and each other. That, my friends, is what a “community” is really all about.
One more important thought about the blacklisting: Here’s how to stop it, in just two steps.
Step 1: Forward every harassing email you receive to TOSReports@aol.com. It’s their job to investigate things like harassment. And if you’re sending them a note from someone who is demanding that you stop paying money to AOL, I suspect that they’ll take that fairly seriously!
Step 2: From now on, post the emails, including the name of the sender, in your blog! You want to talk about “true colors?” Let the world see who’s harassing members! Of course, it should go without saying that you should remove any obscenities or profanity: you don’t want to get TOSed yourself, but still, you get the point.
It has not been my intent to offend or alienate anyone. One of the pearls of wisdom I learned growing up from my family is that if you don’t want to know the answer, then don’t ask the question.
The questions were asked and I tried to be as honest as I could.
That’s what I’ve always tried to do at “Patrick’s Place.” And that’s what I’ll always try to do no matter where “Patrick’s Place” happens to be hosted.