Jul 14
Cellular Satisfaction
How satisfied are you with your cell phone or service? And when is the last time you saw a survey about any product or service that revealed that almost all customers say they’re “extremely satisfied” with it?
Apple’s iPhone is scoring incredibly high praise from its customers, according to an article from USA Today:
“In one of the first such studies, 90% of 200 owners said they were ‘extremely’ or ‘very’ satisfied with their phone. And 85% said they are ‘extremely’ or ‘very’ likely to recommend the device to others, says the online survey conducted and paid for by market researcher Interpret of Santa Monica, Calif. The firm surveyed 1,000 cellphone users July 6-10.”
I don’t know anyone who actually owns in iPhone, yet, but I know several who want one. And when they do eventually bring one of the gadgets home, they can recommend it to me all they want. But until Apple drops its price from the $500-600 per phone, and until AT&T drops their monthly service fees from nearly $100 to closer to half that figure, I’ll just stick with what I have: a phone that has a camera in it and few other, if any, frills.
I’ve never surfed the net on my cell phone, nor have I ever tried to read an email. I suspect that either would annoy me beyond words.
Still, that high a level of happiness with the iPhone has to have Apple’s competitors scrambling to come up with the “next big thing” of their own.
It’s probably also carries a bit of a sting for Microsoft, whose customers are less happy with the upgrade to the much-ballyhooed Vista operating system.
Theirs will probably be cheaper. But for us Mac lovers, it just won’t be the same.
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