Sep 09
Something Drastic - Part 3
Well, this morning I did it: I called the New AT&T and made my displeasure about their erroneous suspension of my internet service for non-payment of a bill I didn’t even know, their cavalier attitude about it, and their failure to follow through with a promised courtesy call, known.
And I found out one more interesting fact: this payment that was supposed to be due tomorrow, September 10th, was ordered from my account on September 4th, two days before they suspended my service. The money didn’t actually leave my account until Monday, but they authorized the payment through their auto-pay service on the 4th, then suspended my service two days later because they thought I didn’t pay.
That’s organization, isn’t it?
I disconnected my land line telephone service, thereby joining many people in the 21st century who haven’t had one in years. I’ll happily rely on my iPhone for all telephone service. (Yes, I do realize that the iPhone is also an AT&T property, but it’s out of AT&T Wireless, a division that seems completely separate and far better at customer service than the New AT&T seems to be.)
I did retain my internet service at home, and even though there’s a $5 fee for having internet service without an accompanying phone line, I don’t have to pay all of the taxes and FCC costs that go with the phone service, so I’m still ahead. I figure, counting telephone service, the calling plan with the features I needed to block annoyance calls, and my unlimited long distance plan, I’ll be saving somewhere around $80 a month, plus about another $15 or so from cable.
That’s money I can use to pay off a credit card sooner. I can live with that.
(No Ratings Yet)
Loading ...
(4.50 out of 5)
