The government should have never stuck its nose in the telephone business. There was a time, prior to the mid 1980s, when everyone relied on one telephone system.
It was known as the original AT&T, or “Ma Bell,” and consisted of several smaller companies that were divisions of the big one with names like Southern Bell, Bell Atlantic, and Southwestern Bell.
There were complaints by wannabe telephone companies who wanted in on Ma Bell’s action, and in particular the then-growing mobile and modem businesses. Some consumers complained that when it came to telephone service, it was Bell’s way or no way, sometimes summing it up using the same joke I used for the title of this piece: “Ma Bell has us by the calls.”
So in 1984, Ma Bell was broken up into “Baby Bells.” Lots of other companies came onto the scene. And now, twenty-three years later, the telecommunications company is running amok with no one able to do anything if you have a problem with someone else’s customer.
Nice.
For a while, I was receiving fax machine calls from a number located in Issaquah, Washington. I would answer the phone and get those familiar beeps. I’d hang up, it would call back. It would call on weekends and in the middle of the night between 4:00 and 5:00 in the morning.
I stumbled across a website called whocalled.us, which is designed to allow people like you and me to report these jerks. As more information is collected on them, those who are being plagued by the same callers get bits of information that can help them stop those calls from coming in.
In the case of the Washington number, it would display on my Caller ID as a “Private Call” but it would display the phone number itself, which some have traced to a drug retailer. But I had Privacy Director, which was specifically designed to block callers that didn’t identify themselves. So I called BellSouth and complained raised hell. They suggested that I should switch to a different telephone package that would replace Privacy Director with Call Block and Call Trace. The former would allow me to block that number; the latter would allow me to report it to the Annoyance Call Center so that investigators could get to the bottom of it and make the bad people lay off their unwanted late-night calls.
Let me pause here for a moment. Do I really think that I can report a Washington-state number to the Annoyance Call Center, then call local police and seriously expect them to be able to do anything about it? Not for a second. But I was willing to play along with this lofty plan of theirs for a moment or two.
The BellSouth agent politely told me that there would only be a four dollar price difference, and naturally, I would have to pay more. Wait a second, I said: I’m paying forty-something bucks a month as it is. I have a specific telephone number that is harrassing me with a fax machine I can’t stop from calling me. I’ve given you the number, so do something about it. But the number was from the other end of the continent, certainly not a BellSouth number, so there was nothing BellSouth could do. I assured him that I had no intention of paying additional money because of BellSouth’s failure to handle the situation satisfactorily, and after a few minutes on hold, the agent reported that they had been able to get a deal worked out because of a current promotion on web-based orders or something…frankly, I tuned out on the “how they did it part” after he told me that I could switch for the same price.
So now I had my Call Trace and Call Block. I was ready for action. And action I got, the next day. Same number. Same beeping tones. I hung up and dialed *57, which sent the number to the Annoyance Call Center. Then I hung up and dialed *60, which allows me to block up to six numbers from ever calling. I’m sure my face was contorted into a maniacal grin as I feverishly dialed the hateful fax’s number. I hit the # button to enter it…and got a recording:
“We’re sorry, this telephone number is not available for this service.”
Never has “we’re sorry” been such an honest assessment of the telephone company’s ability to meet one’s needs. If I could have jumped through the phone, I’d have taken a hammer with me to smash the “we’re sorry” tape deck.
I called the Call Annoyance Center, and after listening to what seemed like an hour-long recording, voiced by a slow-speaking woman with a southern drawl, I learned that this revered group of people do not investigate telemarketer or “beeping tone” fax machine calls.
So what was all that those other operators were saying about tracing the call? What’s the point of having me trace them if their Call Annoyance Center apparently doesn’t consider fax machine calls an annoyance?
That’s the question I asked when I called again. The customer service representative seemed surprised when I told her that the call center didn’t persue telemarketers and errant fax machines! Apparently, this communications giant is incapable of communicating from one department to another!

I then asked the million-dollar question: how is it that, in the 21st century, when almost every made is switched by computer — those operators sitting in front of the giant patch panels are long gone, after all — that I can’t give my telephone company one specific number to keep that number from being blocked? It seems such a simple request for a system that’s operated electronically: just block the damned number! Simple. Easy.
Not so simple or easy, it turns out, because since the number isn’t one of this phone company’s number, they can’t do anything about it. If we were all under Ma Bell, one of Ma’s henchmen from Pacific Bell could have handled this by now. But because the call originates with some other company, perhaps even a cellular or internet service provider, I’m told, I can’t block the incoming call to my home, and it’ll be next to impossible, apparently, for the telephone company to do find out who owns the line.
To her credit, this agent did give me one piece of useful information: the next time a fax machine calls, sit through the tones, and when they stop, as the fax machine is trying to hang up, dial this sequence: 1-2-3-4-5-6-7-8-9-*-0-#. That, she says, is a recognizable signal for fax machines to remove that number.
When Issaquah called again, I tried it, and fortunately, it hasn’t called back since.
But this weekend, I started getting calls from a fax machine in Las Vegas. This one doesn’t get the message from the keypad sequence. It seems to have been traced to a company that acts as a delivery service for customers wanting to telemarket by fax. I tried calling the number others have listed there to “opt-out,” and of course, they’re closed on Sunday. I can only hope that every five minutes, they’re getting “beeping tone” fax machine calls.
Since I haven’t been in the area for that long, I’m still in the “waiting period” for the “Do Not Call” list for my new phone number. I’m hoping that in another couple of weeks or so, when that kicks in across the board, these calls will stop.
In the meantime, I’m left to wonder why was really accomplished by slicing the original telephone company into smaller ones that can’t — or won’t — work together when their customers have a problem. I don’t think they really thought this thing through.