All right, readers, I need your input on this one.
Earlier this afternoon, my car battery died. I had driven the car about a half-hour before the event and it started with no problem, and there was no indication that the battery might be on its last leg. But when I got back in the car to head back to work from lunch hour, the battery was so dead that the car wouldn’t even release the car key!
I carry one of those portable battery chargers that can jump your car in an emergency. I connected it to the battery and was able to pry enough power from it to at least release the keys from the ignition. The battery made a half-hearted attempt to start the car with that device still connected, but there still wasn’t enough juice.
So I called the garage from which I purchased the battery, back in April of 2010. They sent their big flatbed tow truck and jumped the car. I took it straight to them, assuming that I’d be stranded again otherwise, and they tested the battery.
It was dead.
“Dead as a wedge,” the mechanic told me.
I told him that I’d purchased the battery from them, and he confirmed that, pointing out that it was still under warranty. He then told me that I would only have to pay for the labor to install it and the emergency call.
I didn’t think much of that until I got the bill: $70.
I paid it, mostly because I had been there for a while and was almost on the verge of dozing off, so it wasn’t until I was a block or so away before it really dawned on me how much I had just paid.
If they sold me a bad battery that couldn’t even outlive its own warranty, why should I have to pay them for the emergency call the defective product they sold caused? And shouldn’t the labor to install a car battery be part of the warranty, at least if they’re trying to keep a customer happy?
What do you think? Was I overcharged, or does $70 seem reasonable to you?
Patrick is a Christian with more than 26 years experience in professional writing, producing and marketing. His professional background also includes social media, reporting for broadcast television and the web, directing, videography and photography. He enjoys getting to know people over coffee and spending time with his dog.