Last Updated on February 13, 2022
After loading up a new roll of toilet tissue in the bathroom, I did a double take at the roll. Something looked amiss.
Specifically, it looked like there was more of the spool showing. I don’t know exactly why I noticed it; it’s not the sort of thing I ever really look at.
But this roll looked to be about a quarter to a half-inch narrower than the previous one, and they’re both from the same brand: Scott.
It turns out, the tissue manufacturer has, in fact, reduced its product’s width. I confirmed this at Scott’s website, where several other customers are already complaining about the change. A community manager identifying herself as “Claire” left the following response to one such inquiry:
“When changes were recently made to increase the strength of Scott® 1000 bathroom tissue, its width was also brought into alignment with other bathroom tissues currently on the market. We’re always looking for new ways to improve our products while honoring our commitment to provide you with 1000 sheets on every roll, so If you have any thoughts that you’d like to share with our Consumer Service Team, please feel free to give them a call.”
Since Scott is my brand of choice, I don-t really notice — and don-t really care — what the width of “other bathroom tissues currently on the market” might be.
I placed a call to Scott’s customer service department and was told that in fact, most brands of toilet paper are between 3.9 to 4.2 inches in width. Scott’s tissue is now 4.1 inches, after trimming off four-tenths of an inch. The rep then explained that the company was considering a price increase, and decided this would be an alternate way to do so without actually charging more per roll.
Well, hey, at least they’re honest.
As for their four-tenths-of-an-inch difference, I doubt if it’s the end of the world. As long as you can get used to seeing more spool on the dispenser.
There are more important things to worry about: like making sure the roll always goes over, not under.