Life

The Less to Wipe With, My Dear

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Last Updated on February 13, 2022

After loading up a new roll of toilet tissue in the bathroom, I did a double take at the roll. Something looked amiss.

Specifically, it looked like there was more of the spool showing. I don’t know exactly why I noticed it; it’s not the sort of thing I ever really look at.

But this roll looked to be about a quarter to a half-inch narrower than the previous one, and they’re both from the same brand: Scott.

It turns out, the tissue manufacturer has, in fact, reduced its product’s width. I confirmed this at Scott’s website, where several other customers are already complaining about the change. A community manager identifying herself as “Claire” left the following response to one such inquiry:

“When changes were recently made to increase the strength of Scott® 1000 bathroom tissue, its width was also brought into alignment with other bathroom tissues currently on the market.  We’re always looking for new ways to improve our products while honoring our commitment to provide you with 1000 sheets on every roll, so If you have any thoughts that you’d like to share with our Consumer Service Team, please feel free to give them a call.”

Since Scott is my brand of choice, I don-t really notice — and don-t really care — what the width of “other bathroom tissues currently on the market” might be.

I placed a call to Scott’s customer service department and was told that in fact, most brands of toilet paper are between 3.9 to 4.2 inches in width. Scott’s tissue is now 4.1 inches, after trimming off four-tenths of an inch. The rep then explained that the company was considering a price increase, and decided this would be an alternate way to do so without actually charging more per roll.

Well, hey, at least they’re honest.

As for their four-tenths-of-an-inch difference, I doubt if it’s the end of the world. As long as you can get used to seeing more spool on the dispenser.

There are more important things to worry about: like making sure the roll always goes over, not under.

the authorPatrick
Patrick is a Christian with more than 30 years experience in professional writing, producing and marketing. His professional background also includes social media, reporting for broadcast television and the web, directing, videography and photography. He enjoys getting to know people over coffee and spending time with his dog.

5 Comments

  • "End of the World vs End of the Roll" sums up sad TP experiences. I shopped at Sam's recently and saw the number of sheets had dropped from 300 to 250 on the package I usually buy. Now I'll go elsewhere and look for Scott brand. Thanks.

  • I don't know what brand we use. Whatever the cheapest is, I guess. I only start to care and get more vocal with my feedback if I start seeing that pitiful one-ply paper that grocery stores, libraries etc use. I hope it really is considerably cheaper for them to buy that stuff because you can be sure I use about five times more of it, which may clog the bowl but that's their problem – I have no intention of risking a finger going through the paper.

    I agree about the direction of the paper. Over, people…never under.

    • I feel the same way you do. I have a plunger at the ready next to the commode. I almost never need it, but better to be safe than sorry! 🙂

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