Why is the Post and Courier Hanging Up On Me?
Over the past few weeks, I have been receiving calls from a local telephone number that Caller ID identifies as “Evening Post Pub.” As soon as I would answer the phone, there would be about a one-second pause and then a loud click as if someone just hung up.
When I tried to call this number back, I always got a busy signal. Sometimes, it was a fast busy signal, indicating that the circuits were overloaded.
Tonight, for the first time, I got an answer. And not surprisingly, I had reached the office of the Post and Courier. An automated attendant gave me a few choices, and I dialed the appropriate one to reach the circulation department, and explained the recurring problem.
The operator asked if I was a subscriber. When I said I wasn’t, he asked for my telephone number and looked it up. He said that he could see that I last subscribed to the newspaper back in February. He said his best guess was that telemarketers were attempting to “win me back.”
“You don’t win me back by calling me repeatedly and hanging up on me,” I answered.
He offered to have me placed on the Do Not Call list. I accepted.
(I’m on the real Do Not Call list, but since I had a prior business relationship with P&C, they can legitimately skirt that and call me, anyway.)
He said his best guess was that telemarketers were attempting to “win me back.”But to the P&C, I offer this: there are a few of us angry consumers out there who are tired of crap. Crap like being called when we’re at home only to be hung up on every time because you decided to employ telemarketers that use computers to dial numbers and get people on the telephone so their agents can start the sales pitch, but use computers capable of dialing numbers faster than agents can speak, so that a good volume of those called never get an operator and are then hung up on. And crap like the telemarketers having taken the extra step of registering a number to your business that happens to not be able to be blocked from the *60 service most telephone companies offer customers to prevent this kind of annoyance from happening.
And crap like having your own employees have no real idea why you would be the victim of such shenanigans, so that all they can do is “guess” that this must be what’s going on…which means that they could be wrong and said shenanigans might just keep right on going.