Tag Archives: Customer Service

I must preface this new information with a quick commentary on the outsourcing of telephone support personnel to foreign countries....

I received the following response from Joe, an Editor at AOL Journals. I have requested and been granted permission to...

For some reason, the "proper" thing for tech support specialists to do these days is to repeat the problem you've...

Many of us have reason to complain to companies about how we have been treated as customers. I have dealt...

Those of you who run businesses should take note: the more of these things I hear while sitting on hold...

In an earlier entry, "Calcutta, We Have a Problem," I wrote about a published report on the outsourcing of American...

I saw a news report the other night about several of the American companies who have outsourced jobs to India....

A few days ago, I wrote an entry called "On Behalf of Cashiers Everywhere." Now, for my next number, I'd...

I was just visiting another journal written by an 18-year-old who writes like he's much older than that, when I...