My struggles with the new Droid X continue, and the two biggest complaints are each potential deal-breakers.
The most serious for me is that Droid can’t seem to connect properly with my workplace’s email system. The Verizon rep, who was very helpful and spent nearly a half hour trying to make it work for me, says that there’s one critical piece of information, the incoming server port number, that’s missing from the corporate IT instructions. Incoming mail, however, isn’t the problem: I can receive email fine, but I’m unable to send anything, so there’s no way for me to respond.
The rep says that having the incoming port number wrong could affect outgoing mail, even if we know we have the right outgoing port. That doesn’t make any sense to me, but then I’m a Mac guy and we Mac folk don’t worry about ports and things like that: our stuff works without us having to know such information.
So I have to get in touch with our corporate IT people today to ask them for this info, and I’m sure they won’t like being pestered about it because their information page already says that they can’t supply support for personal phones, but then again if that one number is really that critical, it ought to be there to begin with.
I’m dubious, though, because of this post at a Droid forum:
“Did you receive the update that allows Flash 10.1 to be downloaded? This update wreaked havoc on many phones’ ability to access Microsoft Exchange. I spent hours with Verizon, who was very helpful and even participated in a conference call with Motorola. BTW, the 2 Motorola Level 2 reps I dealt with were HORRIBLE. Of interest, when you call Motorola for support, the last menu option is for issues with Microsoft Exchange and corporate sync! What does that say?”
It adds that the way around it is to have your IT department make some kind of exception just for me, which I know won’t happen, or to buy some secondary program for the phone, which I absolutely will not do: the phone needs to work without me buying something else to make it work.
If they can’t make the phone compatible with my work email, I’m not keeping it. That one is a definite deal-breaker.
The other issue is battery life. I could go every other day with charging my iPhone. I can’t go one complete day without charging the Droid. The Droid comes with an app that kills other apps to save the battery. I upped the settings so that it gets that much more aggressive: when the screen is powered off, it’s supposed to kill pretty much everything. Turns out, it doesn’t.
The rep looked at my phone and turned off widgets for Wifi and GPS. He said if I’m not using that, I should turn it off: otherwise, the phone is constantly looking for GPS positioning and Wifi service, even when it’s asleep. That means when I need navigation, I have to manually turn GPS on to get me where I’m going, and then turn it off again; or when I need to browse the web and I want faster service, I must first turn Wifi on, let it see if Wifi is available, then remember to turn it back off when I’m through online.
Sorry, Droid, but that’s a load of crap.
I had GPS and Wifi always on with the iPhone and I still could skip a day of battery charging without the phone dying. The rep did acknowledge that Motorola didn’t make the best batteries. That’s what I call a design flaw, and not something I’m willing to be inconvenienced for every time I want to use the phone.
There was a time when it was understood that technology is supposed to make our lives easier, not the other way around. We need to get back to that mindset.